How quoting and ordering work

These terms apply when you use this website, ask Umbaji by KW (“Umbaji”, “we”) for a quote, book a consultation or buy from us. By placing an order you accept them. Our privacy policy explains how we handle your data.

An instant quote is worked out by slicing your model with the same software and machine settings the workshop prints with. It covers the material, machine time and turnaround you chose, and is priced in the currency of your market.

• A quote holds until the validity date shown on it. After that it can be priced again at the current rates.
• Changing a model or its settings (size, material, quantity, orientation, cutting into parts) changes the price, and a new price is worked out.
• Some jobs are checked by a person before they are confirmed, for example very large parts or files that need repair. The quote says when this applies.
• We may decline a job we cannot make safely or well, or that is unlawful. If we do, you are not charged.

Accepting a quote, or checking out in the shop, places an order. Payment is taken through our payment providers (card, M-Pesa or others offered at checkout). Custom work starts once the order is paid; an unpaid order is cancelled after a time and nothing is made.

Delivery is charged as shown at checkout.

• You keep all rights in the models you upload. You give us permission to use them only to quote, make and deliver your order.
• You confirm you have the right to have the design made, and that it does not infringe anyone else’s rights.
• You are responsible for the design being fit for your purpose. We make the part as designed, within the normal tolerances of the process and material.
• A part too big for our machines can be cut into pieces for you to assemble; the quote says when it will be, and how many pieces.

Turnaround times are working days in the workshop, counted from payment, and are our best estimate rather than a guarantee. Delivery times depend on the courier and your location. We will tell you if an order is going to be late.

If an order arrives damaged, incomplete or not as ordered, contact [email protected] with your order number and photographs soon after delivery. We will remake, replace or refund it.

Because custom parts are made to your design and specification, they cannot be returned simply because you changed your mind. Shop products that are not made to order can be returned unused in their original packaging; contact us first so we can arrange it.

Consultations are booked for the time shown. If you need to move or cancel one, contact us before it starts and we will find another time.

You sign in with a code sent to your email or with Google. Keep access to your email secure; anything done in your account is taken to be done by you. You can ask us to delete your account at any time, as set out in the privacy policy.

We are responsible for making your order with reasonable skill and care. We are not responsible for losses that come from how a part is designed or used, or for indirect losses. Nothing in these terms limits rights you have by law as a consumer.

We may update these terms; the date at the top shows when. An order is governed by the terms in place when it was placed.